Shipping Policy

Effective Date: 30 March 2026

At Airmate LK, we aim to deliver your scenting products quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once an order is confirmed, changes or cancellations may not be possible.

Many scenting retailers ship orders on the next working day once they are confirmed and processed.

Shipping Coverage

We currently ship to:

All locations within Sri Lanka

International shipping may be available upon request.

Delivery Time

Estimated delivery timelines:

Colombo & Suburbs: 1–2 business days

Western Province: 2–3 business days

Other Major Cities: 2–4 business days

Remote Areas: 3–5 business days

Delivery times are estimates and may vary due to logistics, weather conditions, or courier delays.

Shipping Charges

Shipping fees may depend on:

Order value

Delivery location

Package weight and size

Free shipping promotions may be offered on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped:

You will receive a shipping confirmation message or email

Tracking information will be provided where available

Delivery Responsibility

Please ensure your shipping address and contact information are accurate when placing an order.

Airmate LK is not responsible for delivery delays caused by incorrect information provided by the customer.

Shipping Delays

While we strive to deliver on time, delays may occur due to:

Weather conditions

Courier service disruptions

Public holidays

High order volumes

Shipping providers may occasionally experience delays beyond the seller’s control.

Damaged or Lost Packages

If your order arrives damaged or appears lost:

Provide photos or proof of the issue

Our team will assist with replacement or resolution

Contact Us

For shipping inquiries, please contact: info@airmatelk.com