Refund and Returns Policy
Effective Date: 30 March 2026
At Airmate LK, we are committed to delivering high-quality scenting solutions. Due to the nature of our products, this Refund Policy outlines the conditions under which returns, refunds, or replacements are accepted.
Return Eligibility
We accept returns under the following conditions:
Items must be unused, undamaged, and in original packaging
Return request must be made within 7–14 days of delivery
Valid proof of purchase is required
This aligns with standard diffuser return conditions where items must be unused and returned within a limited timeframe
Non-Returnable Items
The following items are not eligible for return or refund:
Fragrance oils (due to hygiene and safety reasons)
Opened or used products
Clearance or final sale items
Customized or special-order products
Fragrance products are typically non-returnable because of their personal-use nature and safety considerations
Damaged or Defective Products
If you receive a damaged or defective item:
Notify us within 48 hours of delivery
Provide clear photos or videos as evidence
We will offer a replacement or refund, subject to inspection
Most fragrance and diffuser businesses only allow refunds or replacements for defective or damaged items
Return Conditions
Diffuser machines must be returned with all original components and packaging
Products must show no signs of use or installation
A restocking fee (if applicable) may be deducted
Shipping charges are non-refundable
Industry practices may include restocking fees and non-refundable shipping costs
Return Process
To initiate a return:
Contact us at [info@airmatelk.com]
Provide your order details and reason for return
Wait for return approval (RMA)
Ship the item using a trackable method
Returns sent without approval may not be accepted.
Refund Process
Refunds are processed after inspection of returned items
Approved refunds will be issued within 7–10 business days
Refunds will be made to the original payment method
Order Cancellation
Orders may be cancelled before dispatch
Once shipped, orders cannot be cancelled
If refused at delivery, shipping charges may be deducted
Exchanges
We only replace items if they are:
Defective
Damaged
Incorrect items delivered
Subscription / Service Refunds (if applicable)
Subscription services (e.g., scent refills or maintenance) are non-refundable once activated
Security deposits (if any) are subject to agreed contract terms
Contact Us
For return or refund inquiries: